At the moment, we only ship within the US.

Order processing time (prior to production) may take 5-7 business days. Please consider this timing before the shipping & delivery time estimates.

Note: All of our products are made-to-order.

If you still have any questions regarding your order after reading this page, email us at shopradianceoflife@gmail.com specifically with this subject "Question about my order" or "Refund Request" so we can find your email and we will see how we can help you! We do NOT offer exchanges or returns.

Scroll down to read about our return & refund policy and shipping policy & delivery information.

Frequently Asked Questions

Are any items final sale?

All sales are final. This note is available in every product description.
How do I choose my size?

We offer a size chart on each listing as available, with either the measurements of the product (flat-lay) or by bust, waist, &/or hip measurements as shown on each product listing.

Tees | The tees are generally true to size, although it is totally up to you if you want a fitted look or a larger size for a laid-back look. As we add more tee styles, you can see the difference in the fit as shown in our product photos along with reviewing the size charts (as available in our product descriptions).

We suggest choosing as you feel is comfortable and matches how you wish to wear your tee(s).

Hoodies | The crop hoodies and full length hoodies are different styles so we recommend choosing true to size or any larger size you prefer considering the sleeve length and comfort (for a more cozy feel).

Swim | The Recycled Bikini Top (String Style) is generally true to size.

NOTE: Heads up!

For the Recycled Bikini Bottom (String Style), see the size guide below to select your size. This swim bottom does run large so we recommend sizing down 1-2 sizes. This swim bottom style rises high and narrows in bikini coverage as you size down. Just be sure to check the measurements and these notes before ordering as all sales are final. Feel free to order the swim top only and pair it with any bottom of your choice!

Please note that we do NOT accept any returns, exchanges, or refunds due to choosing the wrong size (or typing in any incorrect information such as the mailing & shipping address to deliver to.) Please see our return & refund policy on our website. 
Where do I track my order?

When you order, you’ll receive an email with your order information and tracking details (including the tracking number) once it ships through the same email address you ordered with. Be sure to enter the correct email address to receive notifications about your order and its shipping progress.

The tracking information will be visible through the mail/shipping courier page, either USPS, DHL, or UPS, once your order is shipped and scanned for a status update along the way.

Note: All products may not have a tracking number. Also, consider the shipping time frame shown at checkout to estimate around when your order may arrive. If the product(s) in your order are still in production or taking longer due to possible delays in shipment, you may not receive the tracking information until it is shipped and then available.

FAQs

Size Charts
We offer a size chart on each listing (as available), with either the measurements of the product (flat-lay) or by bust, waist, &/or hip measurements as shown on each product listing.

Swimwear | OEKO-TEX 100 standard certified, UPF 50+

The Recycled Bikini Top (String Style) is generally true to size. This swim top includes removable padding!

NOTE: Heads up! Read the sizing info below -

For the Recycled Bikini Bottom (String Style), see the size guide below to select your size. This swim bottom does run large so we recommend sizing down 1-2 sizes. This swim bottom style rises high and narrows in bikini coverage as you size down.

Just be sure to check the measurements and these notes before ordering as all sales are final. Feel free to order the swim top only and pair it with any bottom of your choice!

Please note that we do NOT accept any returns, exchanges, or refunds due to choosing the wrong size (or typing in any incorrect information such as the mailing & shipping address to deliver to.) Please see our return & refund policy on our website. 

…

Do you offer returns, exchanges, and/or refunds?

Please read our store policy below along with our returns & refunds information below. For more, read our shipping policy on our website in the footer of the checkout page as well as on this page (scroll down).

”We” refers to our store and business named Radiance of Life.

”Our” refers to the belongings and regarding of Radiance of Life.

”You” and “Your” refers to you as the customer, purchaser of store items or products, and website user that orders any items or products from our store.

”Order” refers to the items or products you purchased from our store, including all of the information (name, phone number, email address, mailing/shipping address, payment at checkout, and any other details your order includes) regarding the purchase of any items or products on our store website.

Our Store Policy

All sales are final. (This note is in every product description.)

NO returns for any reason due to choosing the wrong size, color, product, or buyer’s remorse. Do NOT send any returns as we do NOT accept returns. Any items that you have purchased from our store and website that are returned to us or any location address of any kind by you (the customer) will NOT be accepted, processed, sent back to you (the customer), or refunded at all. All fees & charges involved in you (the customer) sending us any items or products for return, that we have clearly stated that we do NOT accept or process, are to be fully paid and covered by you (the customer). We do not offer exchanges.

Exchanges
No exchanges.

By proceeding to checkout and shop on our store website, you agree that you have read and understand the “All Sales Final.” note in every product description along with this store policy (including return & refund policy, shipping policy, and all other information on this page) and have read through all of our FAQs on the FAQ page.

Refunds
We only offer refund requests (by email to shopradianceoflife@gmail.com) within 30 days of your order delivery) due to damages and defects by the manufacturer, any visible product damage from shipment with photo proof, or if you have received the incorrect product or size than the correct product or size listed in your order information.

Approved refunds may be partial, full, or no refund available varying case-by-case where in some cases only a reprint may be offered. This applies ONLY for the approved refund requests for any of the reasons listed here under “Refunds” with photo and/or video proof (if approved).

We will notify you once we’ve received and reviewed your request, and let you know if the refund was approved or not along with any other options (if possible). If approved, you’ll be refunded on your original payment method within 1 business day. Please remember it can take some time (3-10 business days) for your bank or credit card company to process and post the refund too. 

If more than 10 business days have passed since we’ve approved your refund, please contact us at shopradianceoflife@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

*We ONLY accept refund requests due to damages or defects by the manufacturer within 30 days. You must submit your request within 30 days of you receiving your order and there must be clear photo proof along with an accurate, detailed description to be considered for approval. We will respond to you by email on whether your request is approved, denied, if we need more information, and/or we can offer another option instead of a refund. 

Important
Be sure to select & type in the correct information when ordering such as size, choice of color or product variant, name, email address, phone number, and the address to where your order will be shipped to accurately (including correct numbers and letters) as we are NOT responsible for any orders lost or not delivered due to any incorrect address information typed in by you (the customer) when ordering at checkout and filling in the required fields for checkout (including name, phone number, email address, mailing/shipping address, and all payment information to process your order).

Shipping Policy & Delivery Information 
We are not responsible for the potential delays in the process of shipment and delivery. There is a Pre-Production, Production (ranges between 2-7 business days), and Shipping Status (from Pre-Transit to Shipped status update may take up to 5 business days). If your order has a tracking number, there will be an estimated time frame for delivery once your products or items appear as shipped and an updated time frame due to any delays once available based on the most recent tracking scan from the carrier.

Lost in the Mail
If your order in the tracking information shows up as successfully delivered and you cannot find it, we are not responsible for any orders lost due to an incorrect address typed in at checkout by customers. Please ensure all information is accurate, clear, and correct prior to ordering as we do not offer any refunds for incorrect mailing/shipping address information given by the customer at checkout and in the order information, this is clearly stated on this page and FAQs.

Depending on the fulfillment locations and products ordered (including timing of multiple orders), the products in your order may arrive separately at different times. Please consider the pre-production, production, shipping & delivery time estimates especially if there were any delays in either status of the order fulfillment process.

At checkout, you will see the shipping time estimates and rates available for the selection of products in your order (which may be shipped from different fulfillment locations varying by product).

If your order shows up as delivered and you did not receive it (only when the mailing/shipping address you, the customer, entered at checkout is correct in your order information), email us so we can help you and see what the options are to resolve this issue. You must notify us by email to shopradianceoflife@gmail.com with the subject "Delayed or Lost Package" within 30 days of the delivery date or when it was marked as delivered.

In this case, first check in with your local post office or mail/delivery carrier to ask them for assistance based on the tracking details provided to you (as available, not all products may have order tracking) and first see if they have your order or package(s).

This does NOT apply to our swimwear products. We are not responsible for any orders (this applies to swimwear products only) lost in the mail that have been marked as delivered. We can help you if any orders (swimwear products only) are confirmed as lost (meaning that they are NOT marked as delivered).

For more, read our Shipping Policy on our website in the footer at checkout (as well as on this page here).

Sizing
Refer to the size chart on each product listing PRIOR to ordering, as available. A size chart is available only on select products as shown in the product listing(s).

We offer general suggestions as a reference for sizing but this does not guarantee accuracy for product sizing or size selection throughout all of our products and by proceeding to checkout, you acknowledge that you (the customer) are responsible for your choices and selection of size(s).

Do NOT send any returns as we do NOT accept returns.

By proceeding to checkout and shop on our store website, you agree that you have read and understand the “All Sales Final.” note in every product description along with this store policy (including return & refund policy, shipping policy & delivery information, and all other information on this page) and have read through all of our FAQs in the designated page.

Contact
If you still have any questions regarding your order after reading this page, email us at shopradianceoflife@gmail.com with the subject "Question about my order" or "Refund Request" and we will see how we can help you! We do NOT offer exchanges or returns.

Thank you for shopping with us!

— Radiance of Life™