Shipping policy

At the moment, we only ship within the US.

Order processing time (prior to production) may take 5-7 business days. Please consider this timing before the shipping & delivery time estimates.

If you still have any questions regarding your order after reading this page, email us at shopradianceoflife@gmail.com with the subject "Question about my order" or "Refund Request" and we will see how we can help you! We do NOT offer exchanges or returns.

”We” refers to our store and business named Radiance of Life.

”Our” refers to the belongings and regarding of Radiance of Life.

”You” and “Your” refers to you as the customer, purchaser of items or products from our store, and website user that orders any items or products from our store.

”Order” refers to the items or products you purchased from our store, including all of the information (name, phone number, email address, mailing/shipping address, payment at checkout, and any other details your order includes) regarding the purchase of any items or products on our store website.

Important
Be sure to select & type in the correct information when ordering such as size, choice of color or product variant, name, email address, phone number, and the address to where your order will be shipped to accurately (including correct numbers and letters) as we are NOT responsible for any orders lost or not delivered due to any incorrect address information typed in by you (the customer) when ordering at checkout and filling in the required fields for checkout (including name, phone number, email address, mailing/shipping address, and all payment information to process your order).

Shipping Policy & Delivery Information 
We are not responsible for the potential delays in the process of shipment and delivery. There is a Pre-Production, Production (ranges between 2-7 business days), and Shipping Status (from Pre-Transit to Shipped status update may take up to 5 business days). If your order has a tracking number, there will be an estimated time frame for delivery once your products or items appear as shipped and an updated time frame due to any delays once available based on the most recent tracking scan from the carrier.

Depending on the fulfillment locations and products ordered (including timing of multiple orders), the products in your order may arrive separately at different times. Please consider the pre-production, production, shipping & delivery time estimates especially if there were any delays in either status of the order fulfillment process.

At checkout, you will see the shipping time estimates and rates available for the selection of products in your order (which may be shipped from different fulfillment locations varying by product).

Lost in the Mail
If your order in the tracking information shows up as successfully delivered and you cannot find it, we are not responsible for any orders lost due to an incorrect address typed in at checkout by customers. Please ensure all information is accurate, clear, and correct prior to ordering as we do not offer any refunds for incorrect mailing/shipping address information given by the customer at checkout and in the order information, this is clearly stated on this page and FAQs.

If your order shows up as delivered and you did not receive it (only when the mailing/shipping address you, the customer, entered at checkout is correct in your order information), email us so we can help you and see what the options are to resolve this issue. You must notify us by email to shopradianceoflife@gmail.com with the subject "Delayed or Lost Package" within 30 days of the delivery date or when it was marked as delivered.

In this case, first check in with your local post office or mail/delivery carrier to ask them for assistance based on the tracking details provided to you (as available, not all products may have order tracking) and first see if they have your order or package(s).

This does NOT apply to our swimwear products. We are not responsible for any orders (this applies to swimwear products only) lost in the mail that have been marked as delivered. We can help you if any orders (swimwear products only) are confirmed as lost (meaning that they are NOT marked as delivered).

 

Sizing
Refer to the size chart on each product listing PRIOR to ordering, as available. A size chart is available only on select products as shown in the product listing(s).

We offer general suggestions as a reference for sizing but this does not guarantee accuracy for product sizing or size selection throughout all of our products and by proceeding to checkout, you acknowledge that you (the customer) are responsible for your choices and selection of size(s).

Do NOT send any returns as we do NOT accept returns.

By proceeding to checkout and shop on our store website, you agree that you have read and understand the “All Sales Final.” note in every product description along with this store policy (including return & refund policy, shipping & delivery policy, and all other information on this page) and have read through all of our FAQs on the FAQ page.

Contact
If you still have any questions regarding your order after reading this page, email us at shopradianceoflife@gmail.com with the subject "Question about my order" or "Refund Request" and we will see how we can help you! We do NOT offer exchanges or returns.

Thank you for shopping with us!

— Radiance of Life